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Open Source

Context

To enhance user-friendliness and address common queries, we conducted a thorough analysis of the existing documentation, pinpointing areas with frequent questions and inconsistencies in guideline adherence. Our efforts focused on revamping and expanding sections that needed attention to maintain document standards and better meet user needs.

Aim

SlickFlo successfully collaborated on a documentation remapping project for an open-source initiative, where our expert technical writers provided invaluable support in ensuring precise maintenance of their documentation. Our efforts encompassed keeping the content current, adhering to industry best practices, and aligning documentation with evolving user needs. Moreover, we seamlessly integrated our documentation process with the product development cycles, enhancing user convenience.

Challenges

As the project commenced, we systematically employed various strategies to identify potential gaps and challenges faced by users. While we had solutions in mind, our commitment to data-driven decisions led us to seek concrete, fact-based evidence before implementing changes. We aimed to preserve the integrity of well-referenced sections within the open source platform documentation while focusing on our project’s primary objective – pinpointing areas requiring modification or restructuring. Amid the complexity of multiple variables, we ultimately chose a deliberate, step-by-step approach to guide our efforts.

Solution

At the project’s outset, the open-source documentation faced challenges like repetitive headings and lack of clarity. To address this, we began by creating a clear document hierarchy with defined target audiences. We identified common user issues from public forums and consolidated them into the GSoD work document. Additionally, we compiled a comprehensive error table linked to each documentation topic, helping us understand common user problems and enabling the creation of user-friendly debugging and getting started guides. 

We proposed a more efficient documentation hierarchy by grouping similar topics, ensuring users can easily find relevant information. A user survey provided valuable feedback and guided our document restructuring efforts. An SEO analysis led to discussions with our team, resulting in the inclusion of keywords in titles and meta descriptions on most pages. Over the following weeks, we improved and restructured the documentation by making titles more descriptive and eliminating duplicates. These efforts have enhanced the document’s user-friendliness and organization.